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Posted on: May 10, 2023

CBPU to launch Customer Satisfaction Survey

CBPU Customer Satisfaction Survey News Flash Icon

Coldwater, Mich. (10 May 2023) - In partnership with GreatBlue Research Inc., the Coldwater Board of Public Utilities (CBPU) will conduct a digital survey among residential customers from May 15 to June 2, 2023. The purpose of the survey is to obtain customer feedback and better understand overall satisfaction with CBPU as an organization. Topics will include satisfaction with the CBPU's customer service department, communication preferences of customers, and the use and interest in CBPU's programs and services. 

As required by the Code of Ethics of the National Council on Public Polls and the United States Privacy Act of 1974, GreatBlue Research, Inc. maintains the anonymity of respondents to surveys the firm conducts. No information will be released that might, in any way, reveal the identity of the respondent to the CBPU.

You can take the survey HERE starting May 15th, access it via the CBPU's social media, through a QR code on a flyer at the Henry L. Brown Municipal Building, or by requesting a print copy at 1 Grand St. The survey will also be sent via e-mail to all customers who have provided the CBPU with their e-mail address. Outbound calls may be conducted, if necessary, between June 5 and June 9.

If you have any questions about the survey, please contact GreatBlue Research, Inc. at 860.740.4000 or the CBPU at (517) 279-9531. Thank you. 

About the Coldwater Board of Public Utilities (CBPU):  As a municipally owned utility provider in the City of Coldwater, Michigan, the CBPU is proud to offer electric, water, wastewater, and telecommunication services. Their mission is to provide safe, reliable, and affordable utility products and services.

About the City of Coldwater: The City of Coldwater is a town in southern Michigan. Established in 1861, the City is a thriving community centrally located between Detroit, Toledo, Fort Wayne, South Bend, and Kalamazoo. Known for its historic charm and up-and-coming atmosphere, the City annually hosts events such as Strawberry Fest, Apple Fest, Winter Fest, and Hops on Monroe. The City of Coldwater is one of the fastest-growing communities in the State of Michigan.


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