New Customers

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Thank you for choosing the Coldwater Board of Public Utilities (CBPU)! 

By choosing the CBPU, you have chosen to reinvest in your community. At the Coldwater Board of Public Utilities, we're committed to being community-powered and community-focused. Our employees are your neighbors, family, and your friends, so we know that the connection is key! We are dedicated to providing you with a high standard of living and low affordable prices.  On this page, you will find everything you need to know as a new customer. If you still have questions, please do not hesitate to call our offices at (517) 279-9531 or visit us at One Grand St. Coldwater, MI 49036.

CBPU Services

The CBPU is proud to offer the residents of the City of Coldwater the following services:

All of these services are offered to our residential and business customers. If you have any questions, please do not hesitate to contact the CBPU at (517) 279-9531. Thank you. 

Establishing Service

To establish a new residential or business account, you must provide the CBPU Customer Service Department with the information requested here. The CBPU Customer Service Department is located at City Hall - 1 Grand Street, Coldwater, MI 49036.

To set, change, or stop services with the Coldwater Board of Public Utilities online, please fill out the form HERE.

Please note that you will need a copy of your lease or purchase agreement and identification 

CBPU Elderly on Phone
CBPU Family Watching TV

Making Payments

CBPU customers can make payments by paying in person, mailing in their payment, using the City of Coldwater and the CBPU's dropbox, signing up for automatic bill pay, or making a payment online. 

You can learn more or make a payment HERE

If you are struggling to make a payment, please call the CBPU's Customer Service Department to discuss your options.

EXPERIENCING ISSUES?

TECHNICAL SUPPORT 

If you experience technical issues with your TV, Internet and or Digital Phone service? Contact the CBPU's IT and Help Desk Support.

You can call them at (517) 278-9276 or reach them by emailing Support@Coldwater.org

Get Help Desk Support HERE

SERVICE QUESTIONS

Interested in changing or upgrading your services? Need help with your bill? Having a problem with your electric or water? 

Contact the CBPU's office at (517) 279-9531. Please note that social media is not a reliable way to report an issue or have your urgent questions answered. Social platforms are not monitored 24/7. 

Reach Customer Service Here

POWER OUTAGE

In the event of a power outage, please call the CBPU office at (517) 279-9531 to report a service outage or downed power line. For any other emergencies, call 911. 

However, please note that the CBPU may request that no more calls be made to the office to report an outage. Outages are generally noted in the AMI (Advanced Metering Infrastructure) system. 

Subscribe to Notifications Here

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