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What Does COVID-19 Mean for the CBPU?

 



What ​about my Utility Bill?

During the crisis, the CBPU did not assess late fees and will did not processes disconnects to residential customers. We hoped this helped ease our customer's worries. Now that many of the state's businesses have reopened, the CBPU will once again process disconnects and late fees. 
Jeff Recording
That being said, households will still be charged for the utilities they used during the time disconnects were on hold. 

You can conduct business via mail, drop box, over the phone, or online. Feel free to call our Customer Service staff from 8:30 AM to 5 PM at (517) 279-9531. Our Help Desk will continue to take calls 24/7 at (517) 278-9276. If you would prefer to conduct business online, visit here.

If you want to use the drop box, we ask that you do not use cash. We accept checks or money orders for the safety and security of your account. Please place the check in a sealed envelope with your address, name, and account number if you have it.

What if I need to schedule an in-home visit?


Due to our dedication to protect the safety of our employees, we are scheduling all non-critical home visits after April 13th. If your appointment is deemed critical, we will ask the following questions:

  1. Have you recently traveled to an area with known local spread of COVID-19?
  2. Have you come into close contact (within 6 feet) with someone who has a laboratory confirmed COVID-19 diagnosis in the past 14 days?
  3. Do you have a fever (greater than 100.4) or symptoms of lower respiratory illness such as cough, shortness of breath, or difficulty breathing?
  4. Do you have anyone in the home that is in a high-risk category (older adults, people with chronic medical conditions)?
If you answer YES to any of these questions, the appointment must wait 14+ days.


Defending Against Scams

The CBPU and the City of Coldwater would like to remind you to remain vigilant for scams related to COVID-19. Scammers may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

We encourage individuals to remain vigilant and take the following precautions.

  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Use trusted sources—like government websites—for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Do your research and don't make a split-second donation decision. 

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