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What Does COVID-19 Mean for the CBPU?


What ​about my Utility Bill?

Until further notice, the CBPU will not assess late fees and will not processes disconnects to residential customers. A public announcement will be made when disconnections are reinstated. We hope this will ease our customer's worries. 
Jeff Recording
That being said, your amount owed will not be waived. Households will still be charged for the utilities they use during this time though they will not be disconnected if they miss payment. The amount you owe will still remain after the crisis has passed. We ask that those who are able to continue to pay their bills do so, as the CBPU needs these funds to operate.  

You can conduct business via mail, drop box, over the phone, or online. Feel free to call our Customer Service staff from 8:30 AM to 5 PM at (517) 279-9531. Our Help Desk will continue to take calls 24/7 at (517) 278-9276. If you would prefer to conduct business online, visit here.

If you want to use the drop box, we ask that you do not use cash. We accept checks or money orders for the safety and security of your account. Please place the check in a sealed envelope with your address, name, and account number if you have it.

What if I need to schedule an in-home visit?

Due to our dedication to protect the safety of our employees, we are scheduling all non-critical home visits after April 13th. If your appointment is deemed critical, we will ask the following questions:

  1. Have you recently traveled to an area with known local spread of COVID-19?
  2. Have you come into close contact (within 6 feet) with someone who has a laboratory confirmed COVID-19 diagnosis in the past 14 days?
  3. Do you have a fever (greater than 100.4) or symptoms of lower respiratory illness such as cough, shortness of breath, or difficulty breathing?
  4. Do you have anyone in the home that is in a high-risk category (older adults, people with chronic medical conditions)?
If you answer YES to any of these questions, the appointment must wait 14+ days.

Home Energy Assistance

  • Be Proactive - Contact your utility company as soon as you know you will be unable to pay your bill on time.
  • Call 2-1-1 or click on www.mi211.org to learn about agencies in your county that may assist with your energy bill.
  • State Emergency Relief (SER) may help low-income households pay part of their heating or electric bills, assist in keeping utilities in service, or have service restored. The program is available year-round. Call your local Department of Health and Human Services office for information or apply on MI Bridges. Households must apply for SER assistance prior to receiving any Michigan Energy Assistance Program services.
  • The Michigan Energy Assistance Program (MEAP) works with households to provide supplemental bill payment assistance and self-sufficiency services to low-income residents statewide. At the time of SER application, applicants will be able to choose a MEAP provider to work with. A list of organizations that deliver MEAP services can be found on the MPSC’s website. MEAP grantees are all community partners with MDHHS and can help applicants to navigate the MDHHS application process.
  • Connect with an MDHHS community partner to help work through the process of applying for assistance.
  • Home Heating Credit qualified persons may receive a credit to help pay winter heating bills. Apply for a Home Heating Credit if you are low-income or receive public assistance or unemployment compensation. Eligible customers must meet guidelines based on household income, exemptions and heating costs. You must apply by Sept. 30 each year. The application form (MI-1040CR-7) can be requested from the Michigan Department of Treasury at 517-636-4486, or visit website at www.michigan.gov/treasury.
Gov. Whitmer’s executive order also directed all Michigan businesses and operations to temporarily suspend in-person operations that are not necessary to sustain or protect life. For business customers, utility companies may be able to offer flexible payment terms or suggestions to manage utility bills under these extraordinary circumstances.

Defending Against Scams

The CBPU and the City of Coldwater would like to remind you to remain vigilant for scams related to COVID-19. Scammers may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19.

We encourage individuals to remain vigilant and take the following precautions.

  • Avoid clicking on links in unsolicited emails and be wary of email attachments.
  • Use trusted sources—like government websites—for up-to-date, fact-based information about COVID-19.
  • Do not reveal personal or financial information in email, and do not respond to email solicitations for this information.
  • Verify a charity’s authenticity before making donations. Do your research and don't make a split-second donation decision. 

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