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1. How long does it take for my payment to post to my account?

Payments are made before 8 p.m. will post to your account the next business day. Payments made after 8 p.m. will post in two business days. Payments can be viewed real time by CBPU personnel, but a direct contact to our office will be needed. Contact CBPU Customer Service at 517-279-9531.

2. What do I do if I am having difficulty registering my profile or logging in to my account?

Contact Payment Service Network at 1-877-885-7968 between the hours of 9 a.m. and 6 p.m. Live Agents are available to assist you.

3. I use the same password for everything, why won't this site won’t accept it?

Account passwords must be a minimum of seven characters to be considered valid.

4. Can I use a debit card?

Any Visa, Master Card or Discover debit card can be used.

5. If I make a payment online after being disconnected for nonpayment, will my services be automatically turned back on?

No. Once you have been disconnected for nonpayment, you must call or stop into our office during business hours to get your services reconnected. Contact CBPU Customer Service at 517-279-9531.

6. Why can't I view the attachment with my billing statement?

You will either need to disable your pop-up blocker or change your security settings to allow downloads from this site.

7. Why does my December electric bill seem as high as my summer electric bill even though I should be using less since I am not running my air conditioning?

The usages and amounts shown are by billing cycle. Not every billing cycle has the same number of days between meter readings. The CBPU tries to maintain meter reads between 28 and 32 days, but that is not always possible. So, some billing periods may include a larger number of billing days than others. If you have questions please contact our office and we can provide you with the number of billing days in each billing cycle. Contact CBPU Customer Service at 517-279-9531.