Customer Privacy Notice

The Federal Cable Communications Policy Act of 1984 contains certain provisions regarding the
collection and maintenance of personally identifiable information by cable television operators. In
accordance with those provisions, our cable system collects and maintains personally identifiable
information concerning customers.

Unless otherwise noted, all personally identifiable information is used solely for the normal business
purpose of offering and rendering cable television service to you. Some persons have access to such
information when necessary in connection with our business. Access is as often as necessary and may
be on a day-to-day basis. Those people include cable system employees,
cable system sales agents, businesses which provide services to the cable system, such as
our accountants, billing and collection services, program and program guide providers where applicable,
and program services which will periodically audit subscription information. The cable system will not
maintain such information after it is no longer necessary for carrying on our business.

As a customer, you may review any personal information held by us that pertains to you. If you wish to
review your personal information, please contact us by letter or telephone to arrange for a review. The
review will be at our local business office. You may request correction of any error in personal
information that we collect or maintain pertaining to you.

Federal law prohibits the cable system from collecting any personally identifiable information other than
information necessary to carry on our business or to detect theft or services unless you consent. To the
extent that we are permitted to collect personally identifiable information, we are permitted to disclose
such information only to conduct our business. In addition, the law allows us to disclose your name and
address for non-cable service related mailing lists or other purposes unless you tell us you do not wish to
disclose it. However, such disclosure of names and addresses may not be in a nature of any transaction
you make over the cable system. If you do not wish to have your name and address disclosed even in
this limited manner, or if you wish to limit the circumstances in which we will disclose it, please fill out, and
return a 
“Nondisclosure of Name and Address Form” from our local business office.

Except as indicated in the preceding paragraph, we may not disclose personally identifiable information
without your consent, unless we are required to do so by court order. If we are served with a court order
requiring disclosure of personally identifiable information concerning a customer, we will inform the
customer before any information is released. Under some circumstances, a governmental entity may
seek a court order to obtain personally identifiable information from the cable system concerning a cable
customer. The customer must be given an opportunity to consent to issuance of such an order.

Any person aggrieved by an act of a cable operator in violation of these federal limitations on the
collection and disclosure of personally identifiable information, may bring civil action in a United States
District Court to enforce the limitations.

Equipment Compatibility

Set-Top Boxes. Some models of TV receivers and other devices (VCRs, DVD Players, TiVo, etc.) may not
be able to receive all of the channels offered on our system. Channel compatibility problems may occur if
TVs and certain other equipment are connected directly to the cable system. Use of a set-top box
typically resolves these problems. If your service is received through a set-top box, you may not be able
to use special features and functions on certain TVs and other devices.

Tiered Services

Minimum Service Tiers must be met to order some channel tiers. Expanded Basic Customers must
subscribe to Lifeline Basic Service. Digital Basic Customers must subscribe to Expanded Basic Service,

Unauthorized Reception of Cable Service

Federal and state laws make it a crime to receive, or assist another in receiving, any cable service
without our express authorization. Violators face substantial criminal penalties including fines and
imprisonment. In addition, we are entitled under the law to sue cable thieves in federal or state court
obtain injunctions and substantial damages. Reception of any cable service without our express
authorization is 

Service Charges and Channel Lineup

Monthly service charges and channel lineup are subject to change without formal notice by CBPU to the

Customer Concern

Should you have any questions or concerns about any of your CBPU telecommunications services, we
urge you to contact our Customer Service Department at (517) 279-9531. Additionally you can contact
the Michigan Public Service Comission (MPSC) toll free at 1-800-292-9555 or on their website at A full listing of CBPU Rules, Rates, and Regulations can also be viewed online
as well. To visit us in person or write us by mail, the HLB Municipal Building is located at 1 Grand St,
Coldwater, MI 49036.