Service Outages

Service Outage Information Banner

Customers come first at the CBPU. Providing safe and reliable service is at the heart of our mission. We know you depend on us. Please note that you do not need to call us to report a power outage, We have a system that notifies us when the power goes out. Be sure to check our social media pages for updates and restoration times, or check back to this page.

Please note that if an outage does not impact a large percentage of our customers, no public communication pieces will be published. You are welcome to call us at (517) 279-9531 to check on the status of an outage. However, we ask that you limit your calls to twice a day. Thank you. Also, sign up to receive online notifications via the Notify Me section on our website.

Should you experience a utility-related emergency, please let us know by calling (517) 279-9531. 

01-05-2024:  OngoingTelecommunications: Absolute Cable TV/Acclaim. A channel outage has occurred for channels below channel 60. This is the result of a cut telecommunications cord. Anywhere with Absolute Cable TV/Acclaim Unknown

What to do in the Event of a Power Outage

 Before a Power Outage:

  • Build or restock your emergency preparedness kit; including a flashlight, batteries, cash, and first aid supplies.
  • Make sure you have alternative charging methods for your phone or any device that requires power.
  • Charge cell phones and any battery powered devices.
  • Know where the manual release lever of your electric garage door opener is located and how to operate it.
  • Purchase ice or freeze water-filled plastic containers to help keep food cold during a temporary power outage.
  • Keep your car’s gas tank full-gas stations rely on electricity to power their pumps. If you use your car to re-charge devices, do NOT keep the car running in a garage, partially enclosed space, or close to a home, this can lead to carbon monoxide poisoning.
  • If you rely on anything that is battery-operated or power dependent like a medical device determine a back-up plan.

During a Power Outage:

  • Use flashlights for emergency lighting. Candles are a good alternative but be cautious as they can cause fires easily.
  • Keep refrigerator and freezer doors closed. Most food requiring refrigeration can be kept safely in a closed refrigerator for several hours. An unopened refrigerator will keep food cold for about 4 hours. A full freezer will keep the temperature for about 48 hours.
  • Take steps to remain cool if it is hot outside. In intense heat when the power may be off for a long time, consider going to a movie theater, shopping mall or “cooling shelter” that may be open in your community. If you remain at home, move to the lowest level of your home, since cool air falls. Wear lightweight, light-colored clothing. Drink plenty of water, even if you do not feel thirsty.
  • Put on layers of warm clothing if it is cold outside. Never burn charcoal for heating or cooking indoors. Never use your oven as a source of heat. If the power may be out for a prolonged period, plan to go to another location (the home of a relative or friend, or a public facility) that has heat to keep warm.
  • Turn off or disconnect appliances and other equipment in case of a momentary power “surge” that can damage computers and other devices. Consider adding surge protectors.
  • If you are considering purchasing a generator for your home, consult an electrician or engineer before purchasing and installing.
  • Only use generators away from your home and NEVER run a generator inside a home or garage, or connect it to your home's electrical system.
down powerline

After a Power Outage:

  • Throw away any food that has been exposed to temperatures 40° F (4° C) for 2 hours or more or that has an unusual odor, color or texture. When in doubt, throw it out!
  • If food in the freezer is colder than 40° F and has ice crystals on it, you can refreeze it.
  • Contact your doctor if you’re concerned about medications having spoiled.
  • Restock your emergency kit with fresh batteries, canned foods and other supplies.

Related Documents

Why Do Power Outages Occur?

The CBPU prides itself on providing 99.99% reliable electricity. However, there are a number of variables that can interrupt the system and cause an outage. The related graph demonstrates a few of the ways that the distribution of power can be disrupted.