Pay Options & Billing Assistance

Water Banner Website

Automatic Bill Pay

The CBPU shall make available to its customers an automated payment plan for payment of utilities. The initial request from a service holder shall be in the form of a written agreement. The payment plan may be established for an indefinite period or for a specified period of time. The CBPU reserves the right to terminate from this plan any and all parties who do not comply with the terms of the written agreement. Any account which incurs two returned electronic funds transfer transactions in a twelve-month period may be removed from the plan and may be ineligible for reinstatement. Automated payment plans shall terminate upon payment of final bill. Automated payment plans can be terminated at any time upon the request of the customer.

To sign up for Automatic Pay, Click Here.

Pay in Person

We are located at One Grand Street in the Henry L. Brown Municipal Building - just north of the intersection of Chicago Street and Marshall Street in the center of the city of Coldwater. Our office is open weekdays from 8:30 a.m. to 5 p.m. to assist you with service orders, account information, and payments. The Coldwater Board of Public Utilities continuously strives to provide our customers with exceptional customer service.

Equal Payment Plan

The Coldwater Board of Public Utilities shall make available to qualified customers an equal payment program for payment of utilities, except communications. The equal payment program shall be available only when a history of usage and payments, for any service location, for a period of not less than nine months has been established. The initial request from a service holder will be in the form of a written agreement. All arrears on accounts must be current at the time of the agreement. The budget plan shall be reviewed periodically but at least annually. Adjustments to budget payments may be made as deemed necessary.

The CBPU reserves the right to terminate from the plan any and all parties who do not comply with the terms of the written agreement.

Online Bill Pay

Make payments with your credit or debit card from the comfort of your home. Check out the payment options available at the Online Payment Center. Here are some important things to remember:

  • If possible, please use a checking/routing number to pay through PSN.
  • Only residential customers and small business accounts are allowed to pay through PSN using a credit card.
Autopay is the easiest way to pay your utility bill hassle-free without any fees.

If you cannot pay on the due date of their bill through autopay and still prefer to pay online, ask your bank if they have a money-transfer program in place for the payment of utility bills.

Round Up Program

The CBPU Round Up Program is an affordable way to help families in our community who are in need.

How our Round Up Program differs slightly from other types of programs that donate change to a specific cause or organization in a community. It will be administered by the Salvation Army, which screens applicants and determines eligibility. There are no administration fees used to support the program and every dollar collected assists only CBPU customers with electric, water and sewer utility services.

Signing up and participating in the Round Up Program is simple. Just tell us you'd like to start in the program and your next utility bill will ‘round' to the next highest dollar. As an example, if your utility bill was $136.27, you would be billed $137 and your donation for that month would be 73 cents.

We encourage our customers to participate in this program. We estimate the average cost to a customer would be around $6. Of course, the most you could donate in a month would be 99 cents and in an entire year would be $11.88.