Help Desk Support

IT Support and Helpdesk
CBPU Telecommunications subscribers are offered free local help desk support with their TV, Internet, and Digital Phone service. Not only is it free, it's available 24 hours a day, 7 days a week! 

Our knowledgeable technical team is ready to assist you with any questions or issues you may be experiencing with your TV, Internet, or Digital Phone service. Please do not hesitate to call us anytime at 517-278-9276.

Switching Your CBPU Email to Another Provider

As the CBPU will be discontinuing its email service on June 1st, 2020, you may be wondering how to set-up a new email. Below are instructions on how to create an account with the top three free email providers. In addition, these instructions will also show you a detailed step-by-step process of how to transfer your emails from your CBPU Zimbra email account to your new email.

Instructions for Making a New Account:

Is Your Wireless Internet Connection Safe?

This is an important question to ask yourself if you don’t want anyone else to have the ability to share your Internet connection or have access to your banking or online account information that are on any of the devices in your home network.

Wireless Networking (Wi-Fi) has made it so easy to use computers, tablets, mobile phones, video game consoles and other wireless devices anywhere in the house without the clutter of cables.

Importance of a Secure Network

Why it’s important to secure your network:

  • Don’t let people use your bandwidth! If your Internet has been sluggish, this may be the problem.
  • Protect your banking and personal information.
  • There are bad people out there. Do not allow them to jump on your account, where their activity can be traced to you.

If you’re gone throughout the day at work or will be leaving on vacation for a week, shut your router off. You remove all possibility of someone being able to access your network when it’s not on. Plus you can save on electricity.

It’s important to create unique passwords and change them often. Passwords should preferably be 8-10+ characters long, consisting of upper and lower case letters, numbers and special characters (if supported). The longer and more unique the password, the more difficult it will be to hack.

Wireless Security setup instructions can be found on your wireless router manufacturers’ support page.